Customer Experience Internship - Brooklyn, NY

Who We Are:

Package Free Shop is a lifestyle store aimed at helping shoppers reduce waste in their everyday lives by offering all of the tools and education that individuals need to transition to a low waste lifestyle in one location.

Customer Experience Internship:

No position at Package Free is about the status quo, every team member is passionate about building a company rooted in excellence. This internship will support all efforts required to achieve individual store goals. Essential responsibilities include but are not limited to:

What You'll Do:

Customer Experience:

  • Adopt voice of Package Free over email.
  • Engage with Package Free community over email.
  • Interact with our community by providing customer service.
  • Assist in recording, reporting, and analyzing user studies reporting for opportunities to approve customer experience.
  • Contribute concepts for content to inform our community on values and goods.
  • Assist Customer Experience Director in Implementing and designing new methods for enhanced customer experience.
  • Assist Customer Experience Director in researching and evaluating current policies to provide relative factors in support for or against standing policy.
  • Seek grant opportunities for the business.

What You'll Need:

  • Knowledge & interest in Sustainability and/or Zero-Waste.
  • Loves people and creative problem-solving.
  • Positive Personality.
  • Strong written and verbal communication skills.
  • Detail-oriented with ability to manage multiple tasks.
  • Proficient in Microsoft Excel, Google Drive, Google Docs.
  • Time management and organizational skills.

People & Culture:

Understand the core values and culture of Package Free Shop and reflect these in all efforts


Work Authorization:

  • United States (Required)

Benefits & Perks:

  • Mission based company + casual and entrepreneurial work environment
  • Product discount, company events + parties and much more

Job Type:

Full to Part-time position, remote potential.

To Apply:

Please submit your resume and a short cover letter telling us about yourself and why you are a great fit for Package Free to!

Package Free is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status.